Communication Skills: Master Communication Skills for Work

In every workplace, communication shapes how you’re seen as competent, confident, or confusing. This course helps you speak clearly, write effectively, and easily navigate tough conversations. Whether talking to a peer or a senior executive, you’ll learn how to communicate like a professional and be heard.

Course Description

Strong communication isn’t about saying more, it’s about saying what matters, clearly and respectfully. This course teaches you how to sound professional in emails, meetings, and conversations across all levels of your organization. You’ll learn how to adjust your tone for different audiences, respond to difficult situations without friction, and write messages that get results. From everyday chats to high-stakes discussions, you’ll build confidence and credibility with every word.

What Will You Learn?

●       Speak clearly and confidently in professional settings

●       Write emails that are clear, respectful, and action-oriented

●       Communicate effectively with managers, peers, and cross-functional teams

●       Handle workplace conflict without losing composure

●       Give and receive feedback without tension

●       Build a daily communication habit that earns trust and respect

Course Curriculum

Module 1: Communication Basics for Professionals

Lay the foundation for respectful, impactful communication at work.

●       Lecture 1: Professional Communication  — Why It Matters
Understand how tone, clarity, and context shape your professional image.

●       Lecture 2: The Clarity Formula — Say More With Less
Learn the simple rules of being clear, concise, and polite.

Module 2: Speaking with Confidence at Work

Learn how to speak up in meetings, one-on-ones, and day-to-day conversations.

●       Lecture 3: How to Speak with Clarity and Presence at Work
Master the core habits that make you sound confident, no matter your role. Learn to avoid filler words, overexplaining, or trailing off; speak with presence.

●       Lecture 4: Communicating with Managers, Executives, and Cross-Functional Teams
Learn how to adjust your tone and message for different audiences, from senior leadership to coworkers in other departments. 

Module 3: Writing Professional Emails That Get Results

Make your written communication sharp, clear, and actionable.

●       Lecture 5: Structure and Tone in Professional Emails
Learn what to say, what to cut, and how to sound respectful, not robotic.

●       Lecture 6: Emails That Get Responses
Learn how to write emails that get opened, get answered, and avoid common mistakes that lead to silence.

Module 4: Handling Conflict and Difficult Conversations

Disagree, give feedback, or raise concerns without damaging relationships.

●       Lecture 7: Navigating Tension with Diplomacy
What to say when things get awkward, tense, or frustrating.

●       Lecture 8: Giving and Receiving Feedback Professionally
Make your point without sounding defensive or aggressive.

●       Lecture 9: Saying “No” and Setting Boundaries at Work
Learn how to push back respectfully and protect your time.

Module 5: Building Everyday Communication Habits

Make professionalism your default tone every day, in every situation.

●       Lecture 10: Everyday Habits of Clear Communicators

Combine powerful phrases, mindset shifts, and a weekly check-in routine that helps you track your tone, improve your clarity, and build lasting credibility at work.

Who Is This Course For?

●       Professionals who want to sound clearer, confident, and credible

●       Non-native English speakers working in global teams

●       Early-career employees who feel overlooked in conversations

●       Managers and team leads looking to improve communication across roles

Certificate of Completion

Upon completing the course, you’ll receive a certificate from Eduta proving your ability to communicate professionally and respectfully in workplace settings. It’s a strong addition to your resume or LinkedIn profile, especially for roles that value communication skills.